At our pet store, we take pride in providing our customers with high-quality products and services. We want you and your furry friend to be happy with your purchase, and we understand that sometimes things don't work out. That's why we have a clear and fair refund policy in place to ensure your satisfaction.
Returns
If for any reason you are not satisfied with your purchase, you may return it within 30 days for a full refund. To be eligible for a refund, the puppy must be in good health condition .
Exchanges
If you would like to exchange your puppy for another puppy , please contact us within 30 days of your purchase. We will be happy to help you find a suitable replacement for your puppy . Please note that we do not offer exchanges for puppy that’s not in good health condition after purchase .
Defective Puppy
f your puppy is defective, we will replace it free of charge. Please contact us within 30 days of your purchase to initiate the replacement process. We may ask you to provide photos of the defective or damaged puppy to help us improve our quality control processes.
Shipping
You are responsible for shipping costs associated with returning your puppy. We recommend using a trackable shipping service and purchasing shipping insurance to protect your puppy’s shipment.
Refunds
Once we receive your returned puppy, we will inspect it to ensure it is in its original condition. If everything is in order, we will issue a refund to your original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your bank or credit card company's policies.
Non-Refundable Products
Some products are non-refundable due to health and safety reasons. These products include:
We do not accept returns or exchanges for these products, but we will replace them if they are defective or damaged.
Custom Orders
We do not offer refunds or exchanges for custom orders. Once a custom order has been placed, it cannot be cancelled or modified.
Final Sale Products
Some products are final sale and cannot be returned or exchanged. These products include:
We do not offer refunds or exchanges for these products we will replace them if they are defective or damagea.
We want you and your puppy to be happy with your purchase from our store. If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We are always here to help you and your furry friend.
